Frequently Asked Questions

What is your shipping policy?

We offer reliable shipping to customers worldwide. All orders are carefully packaged and shipped via trusted carriers.

Shipping costs are calculated based on your location, order weight, and selected shipping method at checkout. We partner with leading logistics providers to ensure your order arrives safely and on time.

For international orders, please note that customs duties and taxes may apply depending on your country's regulations.
Do you offer free shipping?

We offer free standard shipping on all orders worldwide. No hidden costs or fees for shipping.
How long does delivery take?

Standard Shipping: 5-7 business days within the UK and Europe. Orders are processed within 1-2 business days before shipment.

International Shipping: 8-15 business days depending on the destination country. Customs clearance may add additional time.

Please note that delivery times are estimates and may vary due to weather, holidays, or unforeseen circumstances. You'll receive a tracking number via email once your order ships.
What is your returns and refund policy?

We want you to be completely satisfied with your purchase. If you're not happy with your order, you can return items within 30 days of purchase for a full refund or exchange.

Return Requirements:

  • Items must be unused and in original condition
  • All original packaging and tags must be included
  • Return shipping costs are the customer's responsibility (unless the item is defective)
  • Refunds are processed within 5-7 business days after we receive your return

Non-returnable items: Customized or personalized products cannot be returned unless defective.

To start a return, please contact our customer service team with your order number.
How do you ensure product quality?

At KaelePaw, quality is our top priority. Every product undergoes rigorous quality control checks before it ships to you. We:

  • Source materials from trusted, vetted suppliers
  • Conduct thorough inspections at multiple stages of production
  • Test products for durability and safety standards
  • Use eco-friendly and sustainable materials whenever possible
  • Stand behind our products with a satisfaction guarantee

If you receive a defective item, we'll replace it free of charge or provide a full refund. Simply contact us with photos of the issue, and we'll make it right.